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Brand troubleshooting guide

BP help and troubleshooting

Troubleshooting guidance for common BP station issues, including earnify, pay-at-pump problems, receipts, station equipment and payment troubleshooting.

Use the official links below for account-specific service, refunds, loyalty accounts and station policies.

Brand-specific facts

What is actually different here

earnify: bp introduced earnify in the U.S. as a loyalty and fueling app for bp and Amoco locations, with fuel and in-store rewards.
Mobile-enabled locations: BP’s station locator identifies locations that offer features such as earnify pay for fuel and earnify rewards.
Station services vary: The BP locator shows that amenities and available features can vary by location, so always check the specific station details.
Step-by-step help

Common BP problems

These procedures focus on normal customer actions. Do not open dispensers, bypass safety systems, or attempt internal equipment repairs.

BP

Pump payment declined

Separate a card authorization problem from a dispenser problem before repeating the transaction.

  1. Read the exact pump message and note the pump number.
  2. Try the permitted payment flow once when the first attempt is clearly failed.
  3. Contact the card issuer for bank-side declines or verification problems.
  4. Ask station staff to inspect the dispenser when the payment is approved but fueling does not start.
BP

earnify not working

Use the app or station information to verify participation and transaction status.

  1. Confirm the app is current and the phone has a connection.
  2. Check that the station supports the relevant earnify feature.
  3. Look for the transaction or reward status in the app.
  4. For account-specific issues, use the official bp/earnify support channel rather than sharing credentials with a third party.
BP

Receipt or amount looks wrong

A receipt and the pump number are the most useful starting points for station-side review.

  1. Keep the receipt or digital transaction record.
  2. Check the final amount after the transaction completes.
  3. Record the station location, pump number and time.
  4. If your bank shows a temporary pending amount, allow the transaction to settle and contact the bank if it remains incorrect.
BP

Pump screen, card reader or other equipment fails

Do not attempt to open or repair branded fueling equipment.

  1. Stop the transaction.
  2. Move to a safe area if the equipment appears damaged or unsafe.
  3. Tell the station attendant the pump number and exact error.
  4. Follow official service instructions if the station provides a support contact.
Need help interpreting the guide?

Our number is for independent guide assistance, not official BP support.

☎Call guide assistance+1 (507) 722-0465
Official channels

Use the brand directly for account-specific service

These links take you to the company’s own public pages. We are not claiming to be the company or its support department.

BP earnify informationOfficial ↗BP station locatorOfficial ↗BP U.S. siteOfficial ↗